Thursday, August 1, 2013

According to statistics released by the Nigerian Communications Commission (NCC) after 100 days of the Mobile Number Portability (MNP) regime, telecoms operators have performed differently in the new regime.


The spotlight is on the four major telecoms companies in Nigeria as they have a whopping 117 million customers out of the total 119 million customer base present in the telecoms sector. The four major players are MTN, Globacom limited, Airtel, and Etisalat in their order of customer base.

Statistics from the month of May indicated that MTN had 10% gain from porting and 49% loss. Globacom had 17% porting gain and 23% losses; Etisalat had 29% gain and 17% losses while Airtel had 44% porting gain and only 11% loss for the month of May.

Stats from the month of June saw MTN gain 9% of porters and lost 47%. Etisalat had 12% porting gains and 23% losses. Globacom had 29% gain and lost 19% while Airtel led again by having 50% of porters while only loosing 11% of porters.

Despite this development, MTN is still the largest telecoms company in Nigeria but these stats has shown that snatching a man from your rival to advertise porting would not mean much if you can’t back it up with excellent service for your customers.

NCC’s Director of Public Affairs, Dr Tony Ojobo, confirmed the traffic in porting scheme to The Guardian. He indicated that MNP has deepened competition between operators as subscribers now have choice of switching without losing their phone numbers.

The cumbersome process involving the mobile number portability which includes 48 hours processing period to port, 90 days before you can port to another network after porting, going to customer centres before being able to port, etc. has seen low turnout in the programme.


Source: The Guardian

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